About the Role
As a Front of House Concierge, you are the face and heartbeat of Alpha Vitality. You will play a key role in creating a warm, professional, and seamless experience for our clients from the moment they walk through the door. Your ability to combine hospitality with operational efficiency is essential in supporting a high-end, service-driven environment.
Key Responsibilities
- Greet and welcome clients warmly upon arrival
- Manage appointment bookings, confirmations, and client check-ins/check-outs
- Provide clear and professional guidance to clients on services, schedules, and facilities
- Support service flow and coordination with wellness coaches and technicians
- Handle phone and WhatsApp inquiries, including rescheduling and cancellations
- Maintain a clean, organized, and inviting front-of-house and reception area
- Ensure smooth service usage and credit tracking through our booking platform
- Support onboarding of new clients and explain health declarations or consent forms
- Collaborate with the team to deliver exceptional client experiences
- Assist with events, VIP visits, and occasional administrative tasks
Requirements
- Prior experience in hospitality, wellness, customer service, or front desk roles desirable but not mandatory
- Strong interpersonal and communication skills
- Proactive, detail-oriented, and able to multitask in a dynamic environment
- A warm, polished, and professional demeanour
- Passion for health, wellness, longevity or client care is a strong advantage
- Flexibility to work on rotating shifts (including some Saturdays)
Why Join Us
- Work in a modern, innovative, and purpose-driven wellness centre
- Be part of a passionate and collaborative team
- Receive wellness perks and opportunities for growth
- Make a meaningful impact in people's lives every day
- Enjoy a 5-day work week with 2 days off
About Alpha Vitality
Alpha Vitality is a premium longevity and integrative wellness centre dedicated to helping individuals live longer, healthier, and more vibrant lives. Through advanced therapies and personalised care, we empower our clients to take charge of their health and vitality.
Salary Range: SGD 2,400 - 2,800/month (based on experience)
Employment Type: Full-time (5-day work week) / Part-time available
Working Hours:
- Operating Hours: Monday to Friday: 7:00 AM - 9:00 PM. Saturday: 10:00 AM - 6:00 PM
- You will work 5 days a week on a rotating shift schedule (including some Saturdays), with 2 days off per week
