Front Desk Receptionist

Spartans Boxing Club is a fast-growing fitness franchise that focuses on inclusive, community-based boxing experiences. The club serves a wide range of members, including corporate groups, children, families, women, and individuals interested in both recreational and competitive boxing.

The Front Desk Receptionist is a full-time, on-site position based in Singapore, responsible for delivering a welcoming and efficient front-of-house experience for members and visitors. Day-to-day tasks include greeting guests, checking members in and out, responding to phone and email inquiries, managing class bookings, and providing accurate information about programs and schedules. The role also involves handling payments, maintaining member records, supporting membership sales, and coordinating with coaches and staff to ensure smooth operations. Additional responsibilities include basic clerical work such as filing, data entry, and organizing front desk materials, as well as helping keep reception and common areas tidy and presentable. The receptionist is expected to maintain a professional, service-oriented demeanor and contribute to a positive, community-focused atmosphere in the club.

Qualifications

• Strong customer service skills with a focus on creating a welcoming and supportive environment for all members and visitors.
• Proficiency in receptionist duties, including greeting guests, managing bookings, handling payments, and maintaining member records.
• Solid phone etiquette and communication skills to manage inquiries, resolve issues, and provide clear information in person, over the phone, and via email.
• Basic clerical skills such as data entry, filing, scheduling, and maintaining organized front desk documentation.
• Comfort working in a fitness or sports environment; prior experience in a gym, studio, or hospitality setting is an advantage.
• Ability to multitask, prioritize responsibilities, and remain calm in a busy, fast-paced environment.
• Proficiency with common computer applications and booking or POS systems; willingness to learn new tools as needed.
• Reliable, punctual, and able to work a flexible schedule that may include evenings and weekends.
• Minimum secondary education; further qualifications in administration, hospitality, or customer service are beneficial.