About Dr Lash
Dr Lash is a professional premium eyelash services and products brand, dedicated to providing high-standard eyelash extensions, specialised beauty treatments and luxury lash care retail products.
Job Description
We are seeking a highly organized and dynamic Salon Receptionist to manage the front desk and ensure a seamless, premium experience for every client. This multifaceted role goes beyond traditional reception duties you will be a primary point of contact for our clients, while also contributing to our staff rostering and driving our digital presence through social media management.
Key Responsibilities
- Front Desk Operations: Act as a first point of contact, providing a warm, premium welcome to all clients, managing the daily appointment book, handling phone and email inquiries, and processing payments.
- Roster Coordination: Assist in creating, updating, and managing the weekly staff roster, coordinating with technicians to ensure optimal salon coverage and smooth daily operations.
- Social Media Management: Curate, schedule, and post engaging content across Dr Lash's social media platforms (Instagram, TikTok, Facebook) to grow our online community and showcase our premium services.
- Customer Experience: Maintain premium customer service standards, resolve client inquiries or feedback gracefully, and ensure a flawless client journey from booking to checkout.
- Retail & Inventory Support: Assist with retail product merchandising, process retail sales, and monitor front-desk stock replenishment.
- Brand Standards: Maintain a clean, inviting, and highly organized reception and waiting area that reflects Dr Lash's luxury brand image at all times.
Selection Criteria
- Minimum 1-2 years of experience in a reception, front-of-house, or administrative role, preferably within the beauty, salon, or premium retail industry.
- Availability to work on weekends.
- Experience supporting staff rosters and scheduling in a fast-paced environment.
- Proven ability to manage social media accounts for a business, with a good eye for content creation and digital engagement.
- Exceptional verbal and written communication skills, with a polished and professional demeanor.
- Strong organizational and multitasking abilities, with a keen attention to detail.
- Proficiency in salon booking software, POS systems, and major social media platforms.
- A genuine passion for the beauty/eyelash industry and a customer-first mindset.
