Fraud Quality Assurance Executive (Shopee)

Shopee

Singapore

1-3 Years

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Posted 18 hours ago
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Job Description

Job Description:

Review and take recording/ data sampling from agents
Analyse and evaluate agents job performance based on data and recommend action
Provide reports related to the quality score of all agents routinely
Provide treatment for agents (coaching/ observation)
Regular calibration with the Quality Assurance team, trainers, and team lead
Work collaboratively with other stakeholders such as Compliance for regulatory updates
Handle ad hoc Quality Assurance-related works
Carry out an investigation task if required and analyse findings

Requirements:

Bachelor's degree in any major
Minimum 1 year of working experience as a Quality Assurance
Able to operate Ms. Office (Ms. Excel, Ms. Word, Ms. PowerPoint)
Strong analytical thinking and problem-solving skills
Good communication skills
Good teamwork, adaptability, and agility

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About Company

ShopeeJob Source: careers.shopee.sg

Shopee Pte. Ltd. is a Singaporean multinational technology company that specialises in e-commerce. The company was launched in Singapore in 2015, before it expanded abroad. As of 2021, Shopee is considered the largest e-commerce platform in Southeast Asia with 343 million monthly visitors.

Job ID: 145511669

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