About Sunnystep
Sunnystep is building an AI-native operating model across retail, ecommerce, supply chain, customer service, and HQ operations. We are looking for people who can turn business complexity into working systems and drive adoption on the ground.
Role purpose
We are hiring a Forward Deployment Engineer to implement AI and workflow systems directly into real business operations. This person will work across teams to understand how work gets done, deploy solutions into live workflows, and ensure adoption and business impact.
Key responsibilities
- Work directly with internal teams to understand workflows, bottlenecks, KPIs, and operating pain points
- Deploy AI tools, automations, and workflow systems into daily business use
- Configure integrations across Lark, POS, CRM, ecommerce, inventory, ads, and reporting systems
- Translate operating requirements into implementation plans and technical specifications
- Troubleshoot deployment issues and drive successful adoption
- Identify repeatable patterns that should become company-wide systems
- Bridge business teams and technical builders to ensure solutions work in reality
Requirements
- Strong technical and operational problem-solving ability
- Able to understand both business workflows and technical systems
- Comfortable with ambiguity, changing priorities, and incomplete processes
- Excellent communication and structured thinking
- High ownership and urgency
- Able to independently drive projects from discovery to rollout
Ideal background
- Experience in solutions engineering, implementation, technical operations, or deployment roles
- Experience with SaaS tools, APIs, automations, and cross-functional implementation
- Startup or high-growth company experience is a plus
- Experience in retail, ecommerce, supply chain, or operations is a plus
What success looks like
- AI and automation systems successfully deployed into live team workflows
- Faster execution and lower manual workload across departments
- Higher adoption of internal systems
- Clear business impact tied to speed, visibility, and operating efficiency
