About the Role

As a GIS & ServiceNow Field Service Management Analyst at Accenture, you will design, configure, and enhance geospatial and fieldservice solutions that support efficient field operations and data-driven decision making. You will collaborate with cross-functional teams to deliver scalable, user-centric solutions leveraging GIS technologies and the ServiceNow platform.

Key Responsibilities

• Configure and support ServiceNow Field Service Management (FSM) capabilities, including work orders, dispatching, mobile workforce, and asset tracking
• Design and implement geospatial solutions using ESRI Arc GIS to visualize and manage location-based data
• Develop and customize interactive web-based map susing Leaflet.js and JavaScript
• Integrate GIS data and services with ServiceNow and other enterprise platforms
• Translate business and operational requirements into functional and technical specifications
• Conduct testing, troubleshooting, and defect resolution across GIS and ServiceNow components
• Collaborate with developers, functional consultants, and business stakeholders to ensure high-quality delivery

Required Qualifications

• minimum 5 years of experience in GIS, web mapping, or enterprise platform implementation
• Hands-on experience with ESRI ArcGIS (Arc GIS Online, ArcGIS Server, or related tools)
• Working knowledge of Leaflet.js and JavaScript-based web mapping development
• Experience configuring or supporting ServiceNow Field Service Management (FSM)
• Understanding of system integrations, APIs, and data flows
• Strong analytical, problem-solving, and communication skills
• Ability to work effectively in a collaborative, fast-paced environment