Finance Operations Lead - Operations, MariBank

About The Team

The Finance Ops Specialist will oversee treasury and investment processing, domestic and cross-border payments, card dispute operations, and loan and account services, while building a capable team and improving the processes and systems that support customers and the bank.

Job Description

• Lead, coach and develop the team of Finance Ops agents - set clear priorities, manage daily service delivery, capacity and escalations.
• Monitor and improve operational performance (e.g., processing volumes, accuracy, turnaround time, aged items, reconciliation breaks and service-level adherence).
• Treasury and Investment: Oversee post-trade processing for treasury and investment transactions (including deal confirmation and matching, settlement of foreign exchange and fixed income trades across relevant markets, and trade repository reporting).
• Payments: Oversee domestic and cross-border payment processing across SWIFT, MEPS+, FAST, GIRO and remittance workflows, ensuring instructions are complete, valid and processed within required timelines.
• Cards: Oversee card dispute and scheme-related workflows (including chargebacks, retrieval requests, representments and arbitration cases) within applicable scheme and internal timelines.
• Loans: Support consumer lending and loan servicing lifecycle (including loan account closures, waiver and dispute requests, and large corporate lending) within applicable scheme and internal timelines.
• Identify recurring investigation issues, and drive process improvements to enhance efficiency, scalability and reduce operational risks.
• Lead and support ad-hoc projects where required.
  
  

Requirements

• A bachelor's degree in any discipline.
• Minimum 6 years of experience in the Singapore banking operations.
• Familiarity with payment rails and SWIFT messaging, treasury settlement or card scheme dispute processes is valuable.
• Minimum 2 years of experience managing a team will be an advantage
• Good knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)
• Excellent verbal and written communication skills
• Flexible, adaptable, meticulous, team player and attention to details
• Ability to multi-task, prioritize and manage time effectively
• Strong analytical and process development skills