About The Team

The Finance Ops Specialist will oversee treasury and investment processing, domestic and cross-border payments, card dispute operations, and loan and account services, while building a capable team and improving the processes and systems that support customers and the bank.

Job Description

Lead, coach and develop the team of Finance Ops agents - set clear priorities, manage daily service delivery, capacity and escalations.
Monitor and improve operational performance (e.g., processing volumes, accuracy, turnaround time, aged items, reconciliation breaks and service-level adherence).
Treasury and Investment: Oversee post-trade processing for treasury and investment transactions (including deal confirmation and matching, settlement of foreign exchange and fixed income trades across relevant markets, and trade repository reporting).
Payments: Oversee domestic and cross-border payment processing across SWIFT, MEPS+, FAST, GIRO and remittance workflows, ensuring instructions are complete, valid and processed within required timelines.
Cards: Oversee card dispute and scheme-related workflows (including chargebacks, retrieval requests, representments and arbitration cases) within applicable scheme and internal timelines.
Loans: Support consumer lending and loan servicing lifecycle (including loan account closures, waiver and dispute requests, and large corporate lending) within applicable scheme and internal timelines.
Identify recurring investigation issues, and drive process improvements to enhance efficiency, scalability and reduce operational risks.
Lead and support ad-hoc projects where required.

Requirements

A bachelor's degree in any discipline.
Minimum 6 years of experience in the Singapore banking operations.
Familiarity with payment rails and SWIFT messaging, treasury settlement or card scheme dispute processes is valuable.
Minimum 2 years of experience managing a team will be an advantage
Good knowledge of Microsoft Office Suite (Excel, Word, PowerPoint)
Excellent verbal and written communication skills
Flexible, adaptable, meticulous, team player and attention to details
Ability to multi-task, prioritize and manage time effectively
Strong analytical and process development skills

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