Finance Officer (Collection)

Job Responsibilities

• Contact customers via phone, SMS, and email to notify them of outstanding balances and follow up on payments.
  
• Serve as the primary point of contact for passengers (pax) requiring assistance with payment arrangements, billing enquiries, or dispute resolution.
  
• Process payments by issuing payment links to passengers through the Reddot portal.
  
• Assist in the preparation of regular reports on outstanding debts and collection progress, including NSTL, declined transaction reports, and weekly driver issue reports.
  
• Manage recurring reconciliation processes related to fleet partners, including Prime Taxi's cashless transactions, and collaborate closely with the Finance and Data Analytics (DA) teams to address enquiries.
  
• Work cross-functionally with internal departments such as Finance, IT, and Customer Service to resolve complex payment and collection issues.
  
• Lift credit card suspensions and perform manual credit card charges via the Adyen portal when required.
  
• Handle payment disputes raised by payment processors, including Adyen and DBS, in a timely and professional manner.
  
• Manage and update chargeback-related transactions in the IBS system.
  
• Respond promptly and professionally to enquiries from internal stakeholders (e.g., Corporate Sales and Finance teams) and external customers.
  
• Assist in managing the customer blacklist, including updating or releasing suspension statuses once outstanding payments are settled.
  
• Provide customer support by responding to enquiries from passengers and drivers, investigating, and resolving issues related to payments, billing, and corporate account balances.
  
• Support the team with general administrative duties and provide coverage during colleagues absence.
  
• Perform any other duties as assigned.

Job Requirements

• Minimum Diploma with at least 2 years of experience in Accounting, Finance and/or related field of study in a digital/cashless payments operations

• Possess basic accounting knowledge and the ability to liaise effectively with the Finance Department for routine reporting and updates.

• Adaptable and comfortable with change, including learning new software, procedures, and organizational processes.

• Demonstrates a strong willingness to learn new skills in a fast-paced and evolving work environment.

• Equipped with basic computer troubleshooting skills and the ability to resolve common software issues.

• Initiative: Proactively anticipate the needs of team members or management and take appropriate action without being prompted.

• Problem Solving: Identify potential issues early and recommend practical improvements or solutions.

• Team Collaboration: Work effectively both independently and as part of a team, including cross-departmental collaboration.

• Client Interaction: Maintain a professional, positive, and service-oriented attitude when engaging with clients, customers, or vendors.

• Conflict Resolution: Manage interpersonal challenges tactfully and diplomatically.

• Provide timely, professional support and responses to both internal and external stakeholders.