Field Service Technician

The Kardex Group is one of the world's leading manufacturers of dynamic storage, retrieval and distribution systems. Our more than 3,000 employees worldwide develop and manufacture logistics solutions that are used in many different sectors such as industrial manufacturing, retail and administration.

As part of our growth strategy, Kardex Far East Pte Ltd is seeking a motivated self-starter to join our Life Cycle Service Team in the role of Field Service Technician for Singapore. Position is home-based and reports to the Team Leader, Life Cycle Service.

JOB RESPONSIBILITIES

Service requests:

• Install and commission Kardex Automated Storage and Retrieval Systems.
• Provide an excellent level of customer service in accordance with established policy.
• Deliver basic levels of customer product training.
• Communicate effectively with Customers and the line management at prescribed intervals.
• Accurately report on a visit-by-visit basis via appropriate documentation/call tracker in a timely manner.
• Respond to customer service requests as directed by the line management.
• Work with minimum supervision, maintaining appropriate communication at all times.

Problem Resolution

• Deal with all aspects of machine/unit performance and achieve a high level of first time fix without the excessive use of parts.
• Provide first line trouble shooting and removal of root cause of faults.
• Escalate more complex/unusual issues to the appropriate individual/team ensuring that issue is resolved as efficiently as possible and in accordance with company policy and precedent.

REQUIREMENTS

• Education: Diploma or Certificate in Electrical/Mechanical/Electrical Engineering or related Technical Studies.
• Work Experience: Min 3-5 years working experience, preferably in field service.
• Industry experience in warehouse automation/logistics solution will be an advantage.
• Skills: Working knowledge in Electrical and IT networking, comfortable with computers and software.
• Language: English – fluent (both spoken and written).
• Travel: Medium, in country.

Behaviours required to perform this role:

• Able to extract diagnostic data in order to ascertain root cause of reported fault.
• Logical and forward thinking when carrying out Routine Maintenance.
• Logical approach to fault analysis/problems.
• Able to follow laid down procedures and policies.
• Able to evaluate situations and respond appropriately.
• Self-motivated, self-disciplined and maintain positive attitude.
• Able to cope with varying levels of stress and pressure.
• Able to make decisions/judgements.
• Able to work beyond working hours if required (on weekends and public holidays).

Other skills/competences/qualifications:

• Service-minded.
• Customer oriented.
• Structured, independent and self-organized.
• Communicative.
• Flexible and accommodating.
• Interpersonal skills.
• Personal effectiveness.

This role is only open to Singapore citizens or Permanent Residents only.