Field Service Engineer

Repair, install, and update Thermo Fisher hardware and automation products. Consult at customer sites.

Discover Impactful Work

Join our team to implement top-tier solutions for global challenges like environmental protection, food safety, and cancer research.

A Day in the Life

• Provide instruments and equipment services, including installation, basic training, preventative maintenance, repair, and compliance services.

• Contribute to high-value service-related procedures and documents.

• Work closely with other departments to improve customer experience.

• Foster customer happiness by ensuring timely customer response times and problem resolution.

• Provide up-to-date service reporting on customer activities.

• Perform commissioning and qualification of equipment by completing Site Acceptance Test (SAT) and Installation/Operational Qualification (IQ/OQ) Protocols.

• Develop and maintain positive relationships with customers in your assigned territory.

• Assist the Service Sales Representative with service orders.

• Support product quality improvement.

• Participate in service optimization projects.

Keys to Success

Education

• Bachelor's degree or equivalent experience in computer technology, E/E, automation, or biology, chemistry is preferred.

Experience

• 2+ years of experience in bioprocessing, automated bioproduction, bioproduction equipment design/maintenance/software control, bioprocessing chromatography, and other relevant techniques desired.

Knowledge, Skills, and Abilities

• Identify, recommend, and prioritize improvements to the customer experience, as well as internal process improvements, and work with appropriate internal and external partners to implement them.

• Delta V or other control software experience is a plus.

• Proven teammate who can work with counterparts and customers across the world.

• Self-motivated, self-starter with robust communication skills.

• Advanced knowledge of Microsoft Windows operating systems, PC hardware, and desktop application products.

• Excellent oral and written English skills.

• Able and willing to travel extensively.

Benefits

We offer competitive remuneration, an annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We provide an exciting company culture that stands for integrity, intensity, involvement, and innovation!