- Install and/or relocate equipment at customers sites. Conduct associated start-up, cut over and check-out activities on the newly installed systems
- Provide warranty tool support or paid service for out-of-warranty tool by performing on-site preventive maintenance of equipment and attending to equipment abnormalities.
- Coordinate all service actions with customer to minimize downtime or system interruptions
- Apply troubleshooting techniques to eliminate equipment malfunctions. Conduct diagnostic procedures to isolate problem.
- Assess severity of malfunctions and determine corrective actions required or escalate for assistance and prompt resolution. When necessary, replace defective units, components, or parts where appropriate
- Implement field modifications or updates as released in Engineering Change Orders (ECOs) which may involve removal and installation of assemblies, sub-assemblies, systems, and subsystems
- Carry out Tier 2 process qualification work
- Prepare and maintain accurate logs, service records, part usage documentation, diagnostic updates, and other management reports
- Professionally represent the company to the customer. Utilize knowledge of companys product lines and services to keep existing / potential customers informed when new/additional needs are identified
- Develop good customer relations during installation and execution of service contracts
- Maintain companys assigned equipment (computer, tool kit, diagnostic test equipment, spare parts, etc.) in good working condition, and ensure it is secure and accounted for
- Take on ad-hoc duties as and when assigned by the Immediate Supervisor
Requirements:
Bachelors degree in Electronics, Engineering, or related field and 5+ years of experience or Masters degree with 3+ years or equivalent work experience.
- Self-starter who can work independently and has a deep desire to learn and grow with the Company
- Strong interpersonal and communication skills
- Able to actively engage customers on technical solutions
- Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
- Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
- Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
- Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.
- Able to perform rostered 24/7 on call standby duty for a week
- Willing to support short term, overseas assignment
- Able to work swing shift (Tues Sat and/or Wed Sun)
- Candidates with no prior experience may be considered
To learn more about this opportunity, please contact Fiona Koh [Confidential Information]
We regret that only shortlisted candidates will be notified.
GMP Technologies (S) Pte Ltd | EA Licence: 11C3793 | EA Personnel: Fiona Koh| Registration No: R11092393
