Field Service Engineer (Electrical & Automation Support)

Company Description ExaSynth develops AI-native execution infrastructure to power autonomous scientific laboratories. The company's platform integrates robotics, laboratory instruments, and scientific AI to enable highly automated experimentation and closed-loop scientific discovery. By combining advanced hardware and software, ExaSynth helps research teams run complex workflows with greater speed, consistency, and scalability. Joining ExaSynth offers the opportunity to work at the intersection of automation, AI, and science, contributing to tools that accelerate innovation in laboratory environments.
Role Description This is a full-time Field Service Engineer (Electrical & Automation Support) role based in Singapore, structured as a hybrid position with a mix of on-site work at customer laboratories and some work-from-home flexibility. The Field Service Engineer will install, commission, and maintain robotics, laboratory instruments, and automation systems that are integrated with ExaSynth's platform. Day-to-day responsibilities include performing on-site diagnostics, troubleshooting electrical and automation issues, executing preventive maintenance tasks, and delivering timely technical support to ensure system uptime and reliability. The role involves collaborating with customers to understand their technical needs, providing clear guidance on system operation, and documenting service activities and technical findings. The engineer will also coordinate with internal engineering and product teams to escalate complex issues, contribute feedback for system improvements, and support occasional training sessions for customer personnel.
Qualifications

• Field Service and preventive maintenance skills for electrical, automation, or laboratory equipment.
• Troubleshooting and technical support skills for diagnosing and resolving hardware and software issues.
• Customer service and communication skills to support users professionally and clearly in laboratory environments.
• Knowledge of electrical systems, industrial automation, or robotics; familiarity with PLCs, sensors, and control systems is beneficial.
• Relevant technical diploma or degree in Electrical Engineering, Mechatronics, Automation, or a related field.
• Ability to work safely on-site, follow standard operating procedures, and maintain accurate service documentation.
• Experience in laboratory automation, scientific instrumentation, or AI-driven systems is an advantage.
• Willingness to travel locally within Singapore and occasionally regionally for customer visits and system deployments.