Job Title: Field Engineer - ONT Installation & Wi-Fi Setup
Location: Singapore
Job Type: [Full-Time / Contract]
Reports To: Field Operations Manager
Job Summary:
We are seeking a reliable and tech-savvy Field Engineer to carry out ONT (Optical Network Terminal) installations and basic Wi-Fi setup at residential customer premises. This role involves configuring Wi-Fi routers/access points, assisting customers with device connectivity, and ensuring stable internet access. This role includes an incentive scheme offering the opportunity to earn beyond the standard pay.
Key Responsibilities:
- Install and activate ONT devices at residential customer locations.
- Connect and configure Wi-Fi routers or access points to ONTs.
- Perform basic troubleshooting of router and wireless connectivity issues.
- Assist customers with connecting devices (phones, laptops, smart devices) to Wi-Fi.
- Ensure proper internet functionality before completing the job.
- Provide basic guidance to customers on using and managing their Wi-Fi network.
- Accurately document installation details and escalate issues when necessary.
Requirements:
- Basic understanding of home networking and internet connectivity.
- Familiarity with Wi-Fi routers, access points, SSID/password setup, and basic security.
- Able to troubleshoot common wireless network issues.
- Comfortable assisting customers with device setup and connectivity.
- Strong communication and customer service skills.
- Ability to manage time effectively and work independently.
- Must have access to own form of transportation.
- Singaporean or Permanent Resident (PR) candidates preferred.
Preferred Qualifications:
- Previous experience in field installation or ISP residential support is an advantage.
- Basic knowledge of IP addressing, DHCP, and networking concepts is a plus.
- Basic technical and workflow training will be provided to successful candidates.
Benefits:
- Competitive base pay.
- Performance-based incentive scheme for exceeding baseline installation targets.
- Flexible work environment with opportunities for growth.
- Working hours are based on pre-defined installation schedules brackets ranging from 9:00 AM to 9:00 PM.
