An empowering career at Singtel begins with a Hello. Our purpose, to Empower Every Generation, connects people to the possibilities they need to excel. Every 'hello' at Singtel opens doors to new initiatives, growth, and BIG possibilities that takes your career to new heights. So, when you say hello to us, you are really empowered to sayHello BIG Possibilities.
Make An Impact By
- Provide specialist technical support for customers. Receive, detect, diagnose, test, isolate and resolve network problems across all Singtel network platforms (Fibre, Ethernet, GPON and IP).
- Ensure fault management procedures are followed and adhered to and those key stakeholders within the company are informed of customer and network faults as required.
- Ensure that customer Service Level Agreements are met and that the customer is provided with regular updates pertaining to their fault.
- Update of ticketing system for daily fault clearing and routine maintenance purposes.
- Be onsite to investigate and resolve transmission link problem occurring at customers end.
Skills For Success
- Technical knowledge with current and next generation voice and data networks, interfaces, systems and technology used.
- Experience with fibre , Ethernet and GPON.
- Demonstrated experience in a customer focused environment.
- Demonstrated trouble shooting and analytical skills.
- Excellent organisation skills with the ability to follow things through to completion with good selfmanagement and work organisation skills.
