facility technician

work location: Defu or Loyang

Manage and service large scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shifts

Job Description

. Support the organisation's data centre services through active 24x7 monitoring of the infrastructure

. Act as Level 1 escalation point for all onsite operational incidents, respond & perform remote requests within SLA

. Document and update accurately all requests on the internal Web Portal ticketing system such as user requests, incidents, provisioning, etc

. Deliver ITIL compliance process conformance for incident, problem and change management

. Ensure effective implementation of safety, security and customer support policy and procedures

. Coordinate and provide support to contractors and vendors as well as inspecting completed work

. Plan and support all preventive and reactive maintenance activities with little to no disruption to company's services

. Participate and support internal and external audits for internal stakeholders and customers

. Generate accurate and regular reports when required

. Any other duties or project as assigned by the Management

Requirements

. Tertiary/ Diploma in Computing/Electrical/Mechanical Engineering or related field

. At least 1 year of relevant work experience in 24x7 DC or facility operations environment, or fresh graduate with relevant qualifications such as building services, mechanical engineering

. Possess general knowledge of M&E and Network Critical Infrastructure

. Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, DRUPs, CRAUs, DX cooling, fire protections, etc

. Meticulous team player with the ability to work under pressure in a fast-pace environment

. Prepared to be on 24x7 standby recall to provide extra manpower coverage when necessary