Core Responsibilities
Leadership & Management
Foster a collaborative, high-performance culture within the team nurturing the development of their competencies in facilities management.
Operations & Maintenance
- Oversee the day-to-day facilities operations, ensuring compliance with health, safety, and environmental regulations.
- Manage the maintenance, repair, and improvement of facilities to ensure optimal functioning and appearance.
- Develop and monitor key performance indicators (KPIs) to track and improve facility performance.
Supplier & Vendor Management
- Manage relationships with external suppliers and service providers.
- Negotiate contracts and service level agreements (SLAs) to ensure value for money and high service standards.
- Monitor supplier performance and conduct regular reviews to ensure compliance and quality.
Stakeholder Management
- Communicate effectively with senior management, providing regular updates on facilities operation, strategic initiatives and other related matters as required.
- Address and resolve any facilities-related issues or concerns raised by employees or management with a solutions-oriented approach.
- Build and maintain strong relationships with stakeholders to understand their needs and ensure their expectations are met or exceeded.
Budget & Financial Management
- Develop, manage, and monitor the facilities management budgets.
- Ensure cost-effective procurement and contract management with suppliers and service providers.
- Identify and implement cost-saving initiatives without compromising on service quality.
- Support facilities manager with 3rd party supplier invoice validation to ensure accuracy and prompt payment.
Compliance & Sustainability
- Ensure all facilities comply with local and regional regulations and standards.
- Promote and implement sustainable practices in line with JLL and client policies and standards.
Technology
- Be the primary point of contact and support for internal and external partners in respect to the implementation of technology tools. For example, room management tools, work order platforms, and purchase order and accounts payable systems
Qualifications
- Bachelor's degree in Facilities Management, Engineering, Business Administration, or a related field.
- A minimum of 8 years of experience in facilities management
- Leadership and team management skills, with the ability to motivate and develop a diverse team.
- Excellent organizational, project management, and problem-solving skills.
- Strong financial acumen and experience managing budgets and cost control.
- Excellent communication and interpersonal skills, with the ability to build effective relationships with stakeholders at all levels.
- Demonstrated ability to implement best practice processes and procedures.
