Support all Facilities Management and Events requirements, internal and external, in the Google office.
Ensure all facilities operational requirements are fulfilled.
Ensure all health and safety requirements are adhered.
Ensure messaging is consistent and in line with directions given by the Supervisor.
Respond to client inquiries and concerns promptly and with courtesy and enthusiasm.
Build relationships by engaging clients in authentic, personable conversations.
Create WOW experiences by anticipating client needs and seizing the moment; acting on them before being requested.
Provide a positive environment where things get done
Take ownership of events requirements and proactively seek to resolve them quickly.
Take ownership of facilities management requirements and proactively seek to resolve them quickly.
Provide end to end service; take responsibility and accountability.
Support events requirements when required or directed by supervisor including to but not limited to fulfilled including but not limited to event set up and change requests.
Provide exceptional communication to clients.
Communicate effectively and correctly.
Respond, follow up and close both via email/ticket and in person.
Maintain current/up to date knowledge of the building and office procedures and client/guest-related information including, but not limited to:
Information on the facilities of the building, in the office, and of the general area.
Facilities Management information and procedures
Emergency response procedure and incident reporting
Information about the events spaces, and the event spaces design concept.
General event information and procedures.
Check office area / common area and event spaces for cleanliness issues, safety (and security) hazards and document any irregularities.
Be the eyes and ears of the EHSS and Facilities Management team.
Maintain the general presentation of the event spaces and common areas by performing the remedy immediately, regardless whether it is a temporary or permanent solution, without compromising on safety and standards.
Report infractions immediately and according to procedure.
Report and log data on unusual occurrences such as property damage, injuries, theft, etc., and create detailed incident reports in a timely manner.
Gather information in accordance with procedure and prepare incident reports within KPI or policy guidelines and free from errors.
Provide back-up support and cover to absent team members.
Provide emergency on-site attendance as needed.
Filing and data management
Critical Competencies for Success
Experience
2 years Prior experience in facilities, property management, hospitality, events or related fields preferred.
Knowledge of event management.
Knowledge of local occupational health and safety requirements and vendor management for specialized services is advantageous.
Great attitude
Proactive and positive
Gung-ho and can-do attitude
Solution oriented
Client Focus & Relationship Management
Demonstrates proactive and professional approach to customer service and stakeholder engagement
Able to interact with a wide range of client staff, including senior levels and support staff
Able to manage conflict and balance between client and JLL requirements
Has a customer service oriented attitude
Leadership, Collaboration and Team Worker
Able to effectively lead a group of people to meet objectives, and promote open, constructive and collaborative relationships at all levels
Able to work collaboratively and be part of a team working towards meeting deliverables
Time Management & Organizational Skills
Excellent planning & organizational skills, ability to prioritize work and meet tight deadlines
Proven ability to manage multiple facilities management and event matters on a daily basis
Problem Solving & Strategic Thinking
Capacity to deal with ambiguity and solve problems effectively
Analytical
Able to employ holistic approaches and looks at long term solutions
Other Personal Characteristics
Strong communicator
Good presentation skills and possesses strong verbal & written communication skills (English & local language).
Skilled at using positive language
An active listener
Passion for quality
Has an eye for detail to make sure the best delivery of services
