You will be responsible to provide an excellent and consistent level of service to guests and be a role model for junior colleagues. The Team Leader - Outlet is responsible for:
- Assisting the Restaurant Manager in ensuring that the restaurant is managed efficiently according to the established concept statement, providing courteous, professional, efficient and flexible service at all times.
- Interacting with guests, checking guests satisafaction and maintaining high-quality service standards.
- Motivating team members and fostering a positive work environment.
- Assisting in guiding and providing on-the-job training to junior colleagues.
- Handling guests feedback efficiently.
- Taking ownership of the restaurant's cleanliness, overall look and feel, including decor and atmosphere.
- Ideally with GCE O Level or a certifcate/diploma in Hospitality or Tourism management.
- Minimum 3 years work experience hotel operations.
- Good problem solving, administrative and interpersonal skills are a must.
