Job Summary
Provide exceptional dining experiences by leading floor operations and team performance in a Japanese fine dining environment, driving sales targets and operational excellence.
Responsibilities
- Deliver high-quality service that consistently enhances customer dining experiences and satisfaction
- Execute all floor roles including host, server, and cashier to ensure seamless restaurant operations
- Support the manager in achieving restaurant sales targets and key performance indicators, including managing food and labour costs effectively
- Lead team development by training, motivating, and assessing team members to elevate service standards and operational performance
- Model professional conduct in responding to customer and team member feedback to maintain a positive service environment
- Ensure outlet safety, cleanliness, and hygiene standards meet or exceed regulatory and company requirements
- Manage workforce planning including recruitment, training, scheduling, and reporting staffing needs to the restaurant manager
- Demonstrate comprehensive menu knowledge and effectively train team members to communicate menu details clearly to customers
Required competencies and certifications
- Diploma/Advanced/Higher/Graduate Diploma in any field
- Minimum 3 to 5 years of relevant experience in the restaurant industry
- At least 1 year of experience working in a fine dining restaurant
