F&B SUPERVISOR

Job Description

Responsible for the supervision of staff in the dining area, constantly upholding the standard of service in the restaurant.
. Plan floor control and assign staff for specific duties at the dining area
. Ensure that the restaurant operates in compliance with the Operating Level Program Standards, local authorities and SFA's regulation. Design and supervise the in-house housekeeping schedule
. Maintain high standards in customer service through direct supervision planning and implementation of in-house training and development programs. Handle customers complaints with tact and diplomacy
. Maintain customer service at the dining area through close supervision of staff
. Maintain the overall cleanliness and housekeeping standards for the restaurant
. Ensure security for all cash and gift vouchers. Approve petty cash claims and maintain accurate records. Ensure accuracy for all sales taking, including cash bank-in credit card payment, etc.
. Enforce discipline and ensure proper conduct of all staff. Create a high level of morale amongst the staff in the restaurant
. Maintain safe level of all ground stock for the restaurant operations
. Maintain all equipments, furniture and fittings in the dining area in good condition. Check temperature of all cold equipment daily and report any discrepancies

Requirements
. GCE O Level
. Minimum 3-year experience in supervisory level for restaurant service.
. Excellent knowledge of most sections
. Ability to produce high-level of service
. Good oral communication
. Team supervisory skills
. High level of attention to detail
. Good level of numeracy
. Work in fast pace environment
. Weekend shift