Job Summary:
We are looking for a proactive and service-driven F&B Executive - Restaurant Outlet to assist in the smooth operation of our buffet restaurant. This role involves supervising front-of-house staff, maintaining buffet presentation and hygiene standards, and ensuring exceptional guest service. The ideal candidate should be attentive to detail, efficient in handling high-volume operations, and committed to delivering a memorable dining experience.
Key responsibilities
Buffet Operations
- Supervise the setup, replenishment, and breakdown of the buffet area for all meal periods.
- Ensure buffet counters are clean, well-stocked, and presented in line with brand standards.
- Coordinate with the kitchen team for timely and efficient food replenishment.
Guest Service
- Greet and seat guests, manage table rotations, and monitor guest satisfaction throughout service.
- Handle guest inquiries, feedback, or complaints in a professional and courteous manner.
- Ensure guests with dietary restrictions or special needs are supported appropriately.
Staff Supervision
- Support the training and supervision of service staff in buffet procedures and guest service etiquette.
- Monitor staff performance and ensure a positive team environment.
- Assist in creating shift schedules and managing attendance records.
Hygiene & Compliance
- Ensure all health, hygiene, and safety standards are met in the buffet and dining areas.
- Monitor food labeling, temperature controls, and cross-contamination prevention.
- Ensure all SOPs and hotel guidelines are followed consistently.
Inventory & Supplies
- Check daily par levels of crockery, cutlery, glassware, and service equipment.
- Coordinate with the stewarding and purchasing teams for replenishment.
- Report maintenance issues or equipment malfunctions promptly.
- Perform any other job tasks as assigned
Requirements
- Diploma or degree in Hotel Management or Hospitality (preferred).
- 1-3 years of experience in a buffet or high-volume restaurant environment.
- Strong understanding of buffet service, guest interaction, and food safety standards.
- Excellent communication and team coordination skills.
- Ability to work in a fast-paced, high-pressure setting.
- Familiarity with POS systems and inventory tracking tools.
