F&B Captain (Bar)

Job Responsibilities:

1. Greets guests and respond to guest inquiries and requests in a prompt and professional manner.

2. Supervises the service rendered and delivery of ordered items by F&B attendants is timely and consistent with Hotel's standards.

3. Equips with updated knowledge of the Hotel's products and services especially in the area of F&B offerings.

4. Demonstrates ability to create new and appealing beverage recipes. (Cocktail/Mocktail)

5. Resolves customers complaints during shift and logs all complaints in log book for further follow up actions.

6. Conducts shift briefings to ensure hotel activities and operational requirements are known to staff on duty.

7. Checks and maintains par stock for F&B supplies e.g. cutleries, dinnerware, glassware etc. for smooth operations.

8. Ensures opening and closing of POS/Shift are in order.

9. Oversees the maintenance cycle for service equipment.

10. Reinforces personal hygiene standards practiced by staff.

11. Adheres to local regulations concerning health, safety, or other compliance requirements, as well as brand standards and local policies and procedures.

12. Handles other F&B duties as and when assigned by Assistant Manager / Supervisor

Requirements:

1. Secondary education or equivalent

2. Possess Food & Beverage experience with general knowledge of cocktail/mocktail and Bar operations preferred

3. Demonstrate ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company

4. Possess strong problem solving and training abilities

5. Possess alcohol awareness certification and/or food service permit as required by local government agency