At Shangri‑La Singapore, we are a heart‑warming family. We share something powerful - our genuine care and respect for others. Our strength lies beyond our harmonious surroundings and hideaway locations it lies in our core values that guide us to treat everyone with honour, as kin, as family. We strive to be the preferred employer by providing great benefits, a tranquil and sincere working environment, work‑life balance, and recognition for your efforts.
Set in 15 acres of lush greenery just minutes from the vibrant Orchard Road shopping belt, Shangri‑La Singapore is a sophisticated urban retreat for business and leisure travellers. Our 792 luxurious guestrooms and suites span across three distinct wings, including family‑themed rooms supported by dedicated family‑focused amenities.
We are looking for a F&B Assistant/Manager to join our team!
Job Responsibilities
- Assist the Restaurant Manager in overseeing the daily operations of the restaurant to ensure seamless service delivery
- Lead and motivate the service team to deliver exceptional, personalised dining experiences aligned with Shang Palace standards
- Ensure all guests receive warm, attentive, and professional service at all times
- Monitor service quality, cleanliness, and ambiance in accordance with brand and hygiene standards
- Handle guest feedback and complaints promptly and professionally, ensuring satisfactory resolution
- Support in staff scheduling, training, coaching, and performance management
- Ensure compliance with food safety, hygiene, and workplace safety regulations
- Assist in inventory control, ordering, and cost management to meet financial targets
- Collaborate with the culinary team to ensure smooth coordination between kitchen and service
- Support the implementation of promotions, special events, and seasonal menus
Requirements
- Minimum Diploma in Hospitality Management, Food & Beverage, or a related field
- At least 5 years of relevant experience in a fine‑dining or luxury hospitality environment
- Previous supervisory or assistant managerial experience in F&B operations
- Strong leadership, communication, and interpersonal skills
- Customer‑focused mindset with a passion for service excellence
- Ability to work flexible hours, including weekends and public holidays
- Well‑groomed, professional, and able to perform under pressure in a fast‑paced environment
