Experience Professional-(XP)

We are seeking an experienced Experience Management Consultant to support internal digital and business initiatives by designing, implementing, and managing experience measurement programs. The role focuses on combining experience data (X-Data), operational data (O-Data), and behavioural data (B-Data) to generate actionable insights that improve customer, user, and employee experiences.

This position involves hands-on delivery across user research, journey mapping, survey design, analytics, dashboards, and stakeholder reporting, with strong emphasis on Qualtrics XM platform management.

Experience & Research

• Conduct user and customer research to identify needs, behaviours, pain points, and expectations

• Develop personas, customer journey maps, and experience frameworks

• Define experience success metrics and KPIs aligned to business objectives

• Perform competitor analysis and synthesize insights into clear recommendations

Qualtrics XM Platform Management

• Design, configure, and deploy surveys with advanced logic (branching, skip logic, display logic)

• Build and manage digital intercepts, Text iQ, sentiment analysis, and automated workflows

• Configure dashboards and reports for stakeholders using dynamic widgets

• Manage user access, roles, and distribution methods (anonymous links, panels, etc.)

• Ensure data accuracy, compliance, accessibility, and brand standards

Data, Reporting & Insights

• Transform collected data into meaningful insights and actionable recommendations

• Build dashboards and export data for analysis and reporting

• Continuously monitor experience metrics and recommend improvement actions

• Support data flows and integrations via APIs where required

Collaboration & Delivery

• Translate requirements into user stories and manage delivery via Jira

• Communicate clearly with stakeholders through presentations, reports, and documentation

• Work independently while collaborating with cross-functional and global teams

• Provide clear, empathetic, and timely communication to internal customers