Executive / Senior Executive, General Insurance Claims
About the Role
An established general insurer is seeking an Executive / Senior Executive, General Insurance Claims to join its Claims team. This role is responsible for managing and resolving claims across Fire & General Accident portfolios, ensuring timely, fair, and professional claim outcomes while delivering excellent service to policyholders and business partners.
Key Responsibilities
Manage end-to-end handling of General Insurance claims, ensuring timely and accurate processing in accordance with company guidelines and industry best practices.
Liaise with policyholders, brokers, investigators, surveyors, loss adjusters, legal representatives, third-party claimants, and other stakeholders throughout the claims process.
Assess claims, determine appropriate reserves, and ensure reserve provisions are reviewed and updated promptly.
Conduct investigations and reviews to facilitate fair and equitable claim settlements.
Monitor claims files regularly to ensure proper documentation, compliance, and service standards are maintained.
Identify and pursue recovery opportunities where applicable, and follow up on outstanding recoveries.
Provide technical support and guidance to junior team members and administrative staff.
Collaborate with underwriting teams by highlighting claim trends, policy wording issues, and risk improvement opportunities identified through claims handling.
Attend client meetings, site visits, or discussions with external parties when required.
Support departmental projects and undertake additional duties assigned by management.
Requirements
Diploma or Degree in Insurance, Business, Law, or a related discipline.
Professional insurance qualifications (e.g., ACII, AAII, CGI, HI or equivalent) will be advantageous.
Minimum 2 years of claims handling experience within the general insurance industry.
Experience in Work Injury Compensation Act (WICA) claims will be highly regarded.
Strong understanding of insurance principles, policy coverage, and claims procedures.
Excellent communication and stakeholder management skills.
Able to manage multiple priorities in a fast-paced environment.
Team-oriented, customer-focused, detail-conscious, and proactive in problem-solving.
Eager to learn and develop professionally within the insurance industry.
What's on Offer
Opportunity to join a well-established insurer with a strong market presence.
Exposure to a broad range of General Insurance claims.
Collaborative team environment with opportunities for career development and professional growth.
Competitive remuneration and benefits package.
Location: Singapore
Employment Type: Permanent, Full-Time
Seniority: Executive / Senior Executive Level
#LI-JACSG
#countrysingapore
