Executive / Senior Executive (Fire & General Accident Claims)

Responsibilities:

• Liaise with policyholders, intermediaries, investigators, surveyors, adjusters, investigators, lawyers, 3rd party claimants, sister companies etc.
• Claims handling
• Train and guide assistants in their support role
• Manage and process claims expeditiously, professionally and equitably within agreed service benchmarks or applicable protocols
• Ensure reserves are provide or updated in a timely and realistic manner
• Add value to underwriters by advising underwriters on issues discovered during claims handling such as issues due to gap in policy wording and on risk improvement
• Visit clients offices/attend meetings as and when required
• Periodic review of files, as and when required
• Ensure recovery claims are pursued and followed up periodically
• Any other duty or assignment as and when instructed by the superior.

Requirements:

• Diploma/Degree holders in insurance or related discipline
• Preferably ACII/AAII, CGI/HI qualifications or relevant insurance equivalent
• At least 2 years of relevant experience, preferably Handing of WICA Claims
• Well versed in insurance principles
• Possess good interpersonal and communications skills
• Able to multi-task, is a team player conscientious, tactful, customer-focused and willingness to learn new skills.