Executive (Sales Support, Shipping)

The candidate will be responsible for managing and coordinating end-to-end cross-trade shipment operations between overseas origins and destination countries. The role serves as the key liaison between customers, overseas offices, headquarters, and internal sales teams to ensure smooth shipment execution, timely customer communication, and accurate operational reporting.

Job Responsibilities:

Shipment Coordination & Operations

• Manage end-to-end cross trade shipment between overseas origins and destination countries

• Coordinate closely with origin offices, HR, and customers on booking and shipment requirements

• Monitor shipment progress to ensure timely movement of cargo and resolve operational issues or delays

Customer Service & Communication

• Serve as the main point of contact for customers on shipment updates and inquiries

• Provide timely updates and proactively communicate any service changes

• Build and maintain strong customer relationships through regular engagement

• Support joint customer visits or calls with the Sales team when required

Quotation & Pricing Coordination

• Source and coordinate freight rates from HQ and origin offices

• Prepare and send quotations to customers promptly

• Support the Sales team in RFQs, tenders, and pricing negotiations

System Management & Documentation

• Maintain accurate customer profiles in internal system

• Ensure proper documentation for all cross-trade shipments and customer interactions

Customer Support & Business Development

• Conduct telemarketing activities to support cargo bookings and generate shipment opportunities

• Providely timely updates to Sales team on customer cargo support and booking status

• Keep customers informed on freight pricing updates, surcharges, and service offering

Reporting & Performance Monitoring

• Prepare weekly shipment lifiting reports by customers

• Support monthly cross-trade lifting performance report

• Support performance review and growth planning discussions with the Sales team to achieve sales targets

Requirement:

• Diploma or Degree in Maritime Studies/ Logistics & Supply Chain/ related field of studies

• Minimum 2 years of relevant working experience

• Strong communication and coordination skills

• Candidate must be meticulous with details, possesses positive learning attitude and able to cope with fast pace working environment

• Candidates with shipping cross trade sales experience or willingness to take on sales responsibilities are highly preferred