An e-commerce delivery driver in Singapore is responsible for safely loading, transporting, and delivering parcels to residential or commercial locations, with a focus on timely service. They typically manage routes using a company-provided van or personal vehicle, update delivery statuses, and ensure proper proof-of-delivery (POD).
Key Responsibilities
- Loading and Delivery: Loading/unloading parcels from warehouses to vehicles and delivering them, often needing to handle bulky items.
- Navigation and Routing: Planning routes and adhering to schedules to meet service level agreements (SLAs).
- Customer Service: Providing polite service to recipients and managing inquiries, especially in e-commerce and grocery deliveries.
- Tech Utilization: Using company apps to scan parcels, update delivery status, and capture Proof-of-Delivery (POD).
- Vehicle Maintenance: Performing basic maintenance checks on the van.
Requirements
- License: Valid Class 3 or 3A driving license.
- Experience: Previous delivery experience is often preferred but not always required.
- Physical Fitness: Ability to lift, load, and deliver packages.
- Language: Basic English literacy to communicate with customers and supervisors.
- Equipment: Smartphone (Android 6.0/iOS 14 and above).
