Executive, Product Operations (12-Months)

As a Product Operations Executive (Contract), you will identify and address customers uncertainties relating to our product's offering. You will offer solutions and lend a helping hand in alleviating their concerns. Your active listening and reassuring responses will come a long way in ensuring that our policyholders enquiries are handled promptly and professionally each day, while also partnering closely with our Contact Centre to deliver consistent service. Beyond daily tasks, we encourage you to be proactive in contributing product ideas from customer feedback and revamping FAQs to improve the customer experience. This ensures we continuously evolve our service to meet policyholder needs more effectively.

You will be required to:

• Attend to enquiries on various fronts, effectively maintaining our product's high level of accessibility
• Empathize with customers, and offer clear and relevant advice
• Provide solutions and comprehensive explanations to customers
• Perform post-case administration for future reference

To join us you should:

• Have obtained NITEC cert, diploma or degree in any field.
• Have at least 2 years of experience in product operations or customer service
• Enjoy people engagement and providing good advice, have patience in dealing with complex problems
• Have strong interpersonal skills and the ability to answer queries clearly in writing
• Be result-oriented and enjoy seeing tangible results of your hard work