Role Overview:
The Executive, Order Fulfilment is responsible for managing the end-to-end order lifecycle across e-commerceand wholesale channels, ensuring operational efficiency, timely and accurate invoicing, and on-schedule dispatch. The role serves as a key engagement point between customers, warehouse operations, finance and internal stakeholders to deliver a seamless fulfilment experience.
This is a hands-on execution role suited for an individual who thrives in a fast-paced environment, takes ownership of outcomes and demonstrates strong operational discipline and attention.
Key Responsibilities:
Order Processing & Fulfilment
- Process daily e-commerce and B2B wholesale orders timely and accurately
- Verify order details, including pricing, quantities, customer information and shipping details
- Coordinate with warehouse teams for picking, packing and dispatch activities
- Monitor order status to ensure orders are shipped within agreed service levels and delivery timelines
Invoicing & Documentation
- Coordinate with Finance to ensure accurate and timely issuance of customer invoices
- Process and validate B2B purchase orders in accordance with agreed commercial terms
- Maintain accurate order billing transactions and supporting documents
Customer Communication and Issue Resolution
- Manage order-related enquiries from customers
- Provide shipment updates and tracking information
- Investigate and resolve order discrepancies including damages, shortages and delivery delays
- Liaise with freight partners and third-party logistics providers when required
Process Improvement & Cross-Functional Coordination
- Collaborate with Customer Service, Technology, Finance and Warehouse teams to support end-to-endoperations
- Identify operational inefficiencies and recommend improvements to boost operational effectiveness
- Support initiatives aimed at improving cost efficiency, fulfilment speed, order accuracy and overall customersatisfaction
Requirements:
- Degree or diploma in Supply Chain Management, Business Administration, Logistics, or related discipline
- 2 to 3 years of experience in order fulfilment, supply chain operations, logistics or customer serviceoperations
- Fresh graduates who have demonstrated leadership experience through student organizations, projects or internships are welcome to apply
- Strong attention to detail with good organisational and structured problem-solving skills
- Comfortable working with numerical data and translating operational data into actionable insights
- Proficiency in Microsoft Excel (e.g. pivot tables, basic formulas, data analysis functions) exposure to business intelligence tools (e.g. Power BI, Tableau) is an advantage
- Self-motivated, proactive and able to thrive in a fast-paced operational environment
- Strong interpersonal and communication skills with the ability to collaborate effectively across cross-functional teams
Markono is committed to fostering and cultivating a diverse and inclusive workplace. We believe that a diverse workforce is needed to drive innovation, grow, and succeed in today's corporate climate. We recruit and select employees on the basis of merit (such as skills, experience or ability to perform the job), regardless of nationality, age, gender, marital status, pregnancy status, caregiving responsibilities, race, religion, language, disability and mental health conditions. Join us and thrive!
