Executive, Operations

Brief Summary

We are seeking an accomplished professional to oversee and manage frontline operations within our Home Care department, ensuring optimal staff coordination and delivery of high-quality services to clients. This role offers a unique opportunity to lead initiatives in service delivery while fostering meaningful stakeholder partnerships.

Responsibilities

• Oversee allocation and management of care coordinators for home care clients, ensuring timely and quality service delivery. Engage with clients and their families to facilitate the onboarding process and support care requirements. Assess and educate caregivers on best practices for client support and care planning. Conduct regular home visits to strengthen relationships and enhance client engagement. Monitor manpower deployment to ensure seamless operations and service continuity. Facilitate recruitment and onboarding of care staff, ensuring a smooth transition into the role. Provide ongoing supervision, coaching, and performance monitoring of care staff. Perform assessments and develop care plans to address health and social vulnerabilities of clients. Conduct scheduled re-assessments to track client progress and adjust care plans accordingly. Coordinate service delivery and follow-up actions to ensure continuity and quality of care. Establish and nurture community partnerships to enhance client service offerings. Monitor quality improvement initiatives and propose strategies for enhancing care processes. Support operational developments, including new service pilots and workflow enhancements. Provide secretariat assistance for meetings and fulfill additional duties as assigned.

Requirements

• A Bachelor's Degree or Diploma in Health Science Management, Social Services, or related discipline. Minimum of 3 years of relevant experience in healthcare or community care operations with strong people management skills. Demonstrated ability to engage effectively with internal and external stakeholders while delivering excellent customer service. Resourceful and knowledgeable about senior care needs and available support services. Proficient in Google Workspace and Microsoft Office applications. Willingness to travel for client home visits as part of care coordination activities.