Executive, Operations

COMPANY DESCRIPTION

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and affordable health and eldercare services to meet the growing needs of families and their dependents. Building on more than four decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home and home personal care providers in Singapore. It also offers other services for seniors such as an active ageing hub, senior activity centres, community support for vulnerable seniors, and a sheltered / senior group home. In addition, it runs a chain of dental clinics, and a family medicine clinic.

RESPONSIBILITIES

Job Role Summary:

The Executive,Operations is responsible to provide general office and administrative support to ensure efficient and effective operations in the Home Care Department.

You will need to:

General Administration

• To provide administrative support to apply for clients financial schemes such as e-Giro and with other external agencies such as Medifund, Medisave, eSMF) to ensure timely submission for claims
• To extract, monitor and pull data to assist and coordinate with the scheduling for client review assessments
• To maintain learning calendars, training materials and submission of document on a weekly basis
• To maintain audit schedule and coordinate with stakeholders to ensure the documents are up to dateTo compile and onboard clients for e-giro payment as preferred mode of payment
• Create, maintain, and update automated reports and interactive dashboards
• Assist Home Care Department in organising meetings and events

Vendor Management

• To create, compile, and maintain the vendor contracts
• To maintain regular reports on operations, expenses, and administrative activities
• To schedule appointments with vendors to see clients on a timely basis To coordinate between vendors and clients ensuring appointments are created and fulfilled on a timely basis

Inventory Management

• Oversees storage and dispensing consumables.
• Supervise the proper inventory management of medical and non-medical supplies to ensure there is adequate stocks are available to meet operational requirements
• To establish workflow with other respective business unit(s) to draw down supplies in the centres.

Medisave Operations

• To work with both internal and external stakeholders to set up medisave system to benefit Home Health clients
• To work closely various stakeholders to ensure medisave claims are submitted on a timely basis

Data Compilation and Coordination

• To provide general administrative support with the team of care coordinators which includes internal and external platform applications (SMF consumables, Home Nursing, Home Therapy extension) Assist and coordinate with care coordinators and nurses in scheduling for client review assessments.

• Coordinate with vendors to ensure timely delivery of products and services
• Maintain learning calendars, training materials, and submission of documentation
• Track participation, completion rates, and learning metrics

Additional Responsibilities

• Prepare ad-hoc reports and other administrative work as assigned by the Home Care operations team.
• Support in department meeting minutes
• Work closely with the operations team to ensure the premises within the Home Care Department is kept neat and organized.

QUALIFICATIONS

You should:

• Have minimum Diploma, GCE A level, Certificate in Business Administration/Management
• Have a minimum 2 years of experience in administrative support
• Be proficient in Google Workspace and Microsoft Office applications
• Have good communication skills, both oral and written
• Have a pleasant disposition
• Be independent, resourceful and self-motivated

Please note that your application will be sent to and reviewed by the direct employer - NTUC Health