Setting up and maintain the Executive Lounge during breakfast buffet, afternoon tea and evening cocktail hours.
Ensure that all foods and drinks are properly served while maintaining high standards of cleanliness and sanitation.
Ensure that the Executive Lounge is properly maintained at all times.
Report and ownership of lounge's fixtures, wares to ensure tiptop operating condition.
Report and follow up on any malfunction equipment.
Manage sufficient and timely requisition of F&B administrative operating equipment/fixtures to ensure the lounge is well stocked at all times.
Handle guest feedback and requests.
Maintain good guest relations with all guests at all times.
Knowledge of the daily VIP and lobby movements and requests.
Responsible for the Guest Experience.
Process all guest check-ins by confirming reservations, assigning rooms, and issuing and activating room keys.
Coordinate with Housekeeping to track the readiness of rooms for check-in.Process all types of payment such as room charges, cash, checks, debit, or credit.
Process all check-outs including resolving any late and disputed charges.
Complete designated cashier and closing reports in the computer system.
Requirement:
At least 1 year of working experience in Front Office and/or Food & Beverage.
