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Job Description
Business & Process Analysis
. Partner with Process Leads and Operations teams to support Order to Cash or Purchase-To-Pay and General Ledger activities, including defining business scenarios and preparing comprehensive test scripts.
. Analyze and translate business requirements into well-structured Functional Specifications and Standard Operating Procedures (SOPs) for rollout.
. Identify gaps and inefficiencies in the workflows and recommend process improvements.
User Engagement & Testing
. Capture, document, and refine end-user workflows to support process improvement and system usability.
. Prepare users for testing activities through training, scenario planning, and hands-on coaching.
. Conduct detailed system checks and develop test scripts for all testing phases, including critical functional tests.
. Support end users during early validation, system integration testing, and user acceptance testing (UAT).
Collaboration & Issue Resolution
. Work closely with the Technical Team to troubleshoot issues, identify root causes, and track timely bug resolution.
. Assist users through re-testing cycles and ensure high-quality test outcomes.
Documentation, Training & Rollout
. Develop and update training materials, SOPs, and other project related documentation.
. Provide post-implementation support to ensure smooth transition, adoption, and issue follow-ups.
Job requirements
. Minimum 1 year of experience as a Business Analyst or in related roles, preferably with knowledge in Finance Billing, Order to Cash processes or Purchase-To-Pay, General Ledger and bank reconciliation processes (Fresh graduates may also be considered).
. Diploma or Bachelor's Degree in Accounting, Business Analytics, Computer Science, Information Technology, or related discipline.
. Strong analytical thinking, problem-solving skills, and attention to detail in documentation.
. Proficiency with Excel familiarity with data visualization or reporting tools is an advantage.
. Clear and confident communication skills, with the ability to facilitate user training and testing sessions.
. Prior experience with Aderant Expert is an added advantage.
. Experience working in a law firm environment is preferred.
Job ID: 142219285