This role as Executive, Client Services, requires a highly organized and proactive individual with a keen eye for detail and strong client management abilities. You will be instrumental in ensuring seamless service delivery and fostering strong client relationships.
Key Responsibilities:
- Financial Accountability: Diligently follow up on client payments to ensure timely receipt.
- Operational Oversight: Monitor cleaning and other operational activities to guarantee adherence to quality standards and client specifications.
- Team Coordination: Support manpower discipline and ensure team members uphold operational protocols.
- Project Support: Collaborate with the project team to facilitate the smooth implementation of on-site operations.
- Client Relationship Management: Serve as the primary point of contact for clients, proactively managing their expectations regarding operational aspects.
- Account Management: Cultivate strong relationships with existing clients by thoroughly understanding their evolving needs and identifying opportunities for cost-effective solutions.
- Financial Performance: Diligently manage project costs to maintain healthy gross profit margins.
Qualifications:
- Minimum Diploma qualification.
- 1 to 3 years of proven experience in client-facing roles.
- Exceptional analytical and logical problem-solving capabilities.
- Impeccable personal presentation and a strong sense of professional decorum, essential for client interactions.
- Excellent interpersonal and communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite applications.
This demanding yet rewarding role would be ideally suited to someone who presents themselves with grace and professionalism, capable of building rapport and instilling confidence in our clientele.
