Identify and assess clients needs in order to provide solutions and manage the service offerings
Gather social and financial background of the resident and/or the family and liaise with multi-disciplinary teams on the continuing care for residents
Obtain financial information from residents and family members and compute their eligibility for subsidy for residents
Single Point of Contact and liaison for residents, family and healthcare institutions to co-ordinate referrals and process applications of potential residents
Administrative duties from handling referrals, enrolments, enquiries and admissions to discharges
Ensure proper documentation of case files, referrals and other related documents for case management and audit purposes
Perform data entry and update information regularly to ensure accuracy of database
Submit relevant reports and information to the management
Develop and maintain effective communication resources to promote the business and services
Build effective relationships with medical institutions, physicians and specialists, relevant government bodies with the objective of increasing our utilization and capacities of our facilities
Market the services through relationship management, facilities familiarization trips and close customer support
Assist in establishing, implementing and reviewing policies, procedures and protocols to ensure smooth and effective execution and performance of all marketing and advertising programs
Any other duties/ projects as assigned by the supervisor
Job Requirements
Minimum 1 year of relevant experience in customer service/ social service/ healthcare will be preferred
Diploma qualification
Service orientated with good interpersonal and communication skills
