Event Planner cum Guest Relations Officer

Job Responsibilities including, but are not limited to:

.Reporting to the General Manager (GM)/Group General Manager(GGM)/Rest Manager (RM) and or assigned personnel working towards the restaurant's annual operating goals.

.In charge of events, wedding and sales cold calls for corporate and internal events ensuring following follow-up via email confirmations to meet customers expectations. Responsible for managing all in-house reservation systems, including checking and replying of all emails including upcoming reservations and updating/blocking room status for private events as well as sending event proposals .

. Manage the Table DB reservation systems and handle event inquiries via phone, email or walk-in guest for viewing of private rooms.

.Collaborate effectively with colleagues to manage restaurant operations during corporate and event meal periods, ensuring that company standards and service protocols are met during all guest interactions.

.For event operations, ensuring that checklists, requisitions and proper opening and closing functions are completed for each event.

.Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond appropriately, and provid accurate information. Always consult with a superior when in having doubts ( no second guessing).

.Ensuring that all steps of services as outlined in training materials, verbal or hard copy issued by the GM/GGM/RM are followed.

.Interact positively with customers, promoting restaurant and its services.

.Follow through for invoice billing after each event.

.Assist in planning and setting up special events and corporate dining.

.Ensure that risk management plans and workplace safety plans are always in place at all times.

.Coordinate with the manager/marketing team in organizing meetings and special events as requested.

.As a GRO-Guest Relations Officer, greet guests and serve their needs while they patronise our restaurant.

.Organise and maintain order within the restaurant reservations area, including the logging bookings and inquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:

. Plan and coordinate all promotional activities targeting clients/ schedule activities for guests.

.Assist the GM/GGM/RM, working towards shared goal for accountability in planning strategies to ensure that the company business plan is delivered.

Demonstrate a good knowledge of the restaurant menus and wine lists and be ready to answer any inquiries from guests.

.Always ensure and maintain consistency in product quality presentation as set by company and GM/GGM/RM.

.Achieve sales targets by upselling beverages and food items while maintaining customer satisfaction.

.Ensure compliance with regulatory standards for hygiene health, food safety , risk management and maintaining a safe environment for all employees and during deliveries.

.Performs additional responsibilities as requested by the GM/GGM/RM, and/or assigned personnel at all times.

Requirements:

.Meticulous, with a strong eye for detail.

.Able to liaise and coordinate effectively with different departments within the company and with external stakeholders.

.Ability to work under tight deadlines and independently.

.Solutions-oriented, results driven and problem-solver.

Please send resume to : [Confidential Information] (Please contact 97333729 for a chat)