ERP Technical Specialist-Epicor Kinetic

MAIN DUTIES AND RESPONSIBILITIES:

. Platform management, support & performance

• Manage and support our Epicor ERP system, including customization and integration to meet business needs.
• Provide Tier-2/3 support for Epicor incidents related to customizations, BAQs, BPMs, Service Connect and API failures. Perform root-cause analysis, SQL tuning, index recommendations and liaise with Epicor Support when needed.

. Design & deliver reporting and analytics

• Build, validate and maintain complex BAQs (performance-tuned, secure, reusable) as canonical data sources for UI and scheduled reports.
• Create operational dashboards and KPI tiles (Epicor dashboards / GROW integration / exported datasets) for execs, operations and shop floor.

. Kinetic UI customizations & experience

• Implement and maintain Application Studio customizations (fields, pages, conditional UI, widgets) and ensure changes are upgrade-resilient and documented.

. Automation & business logic

• Author and maintain BPMs and Epicor Functions for process automation, validations, and system-side business logic ensure unit testing and rollback plans.

. Integrations & APIs

• Implement integrations using Epicor Service Connect, the Kinetic REST/OData APIs and middleware as needed own security for API keys, tokens, and scopes.

. Governance, documentation & release management

• Maintain versioning and deployment documentation for BAQs, BPMs, Application Studio layers, and integrations. Enforce change control, pilot testing (pilot DB), and backout procedures.

. Enablement & consultant stewardship

• Reduce reliance on external consultants by upskilling internal stakeholders, running regular knowledge-transfer sessions, creating runbooks and onboarding guides.

. Upgrades & continuous improvement

• Lead Epicor patch/upgrade technical tasks, regression testing of custom objects and coordinate functional validation. Keep the platform current with Epicor's roadmap and new features.

QUALIFICATIONS & EXPERIENCE:

. Bachelor's degree in Computer Science, Information Systems, Engineering, or equivalent experience.

. 5-10 years experience working with Epicor (Kinetic / Epicor 10) in a technical capacity design/implement/customize/support ideally in a Semiconductor manufacturing industry.

. Demonstrable hands-on experience building and optimizing BAQs, authoring BPMs, and configuring Application Studio customizations.

. Strong experience with Service Connect or equivalent integration tooling and with REST / OData APIs.

. SQL Server / T-SQL expert (schema, stored procedures, query tuning, indexing, performance diagnostics).

. Solid knowledge of the Kinetic development stack (modern Kinetic UI: web/Angular/TypeScript based + .NET backend) - should be comfortable with web technologies and .NET concepts.

. Production support experience: troubleshooting, logs, permissions/security models, and backup/restore practices.

. Fluency in Mandarin (both written and spoken) is required to liaise with regional teams, translate technical requirements, and support training/documentation in Mandarin when necessary.