Enterprise Program Coordinator

Job Description

The Enterprise Program Coordinator (EPC) is a key role in delivering Agilent Enterprise Solutions to our customers. They are the primary day-to-day operational contact with the customer for all of their program needs. The EPCs objective is to deliver a consistently differentiated customer experience and ensure operational excellence for programs/projects assigned to them.

The EPC coordinates all scheduled and reactive/unplanned services for the customer, working with internal and external partners in the process. They ensure that customer inquiries are directed to the appropriate parties internally/externally, and addressed in a timely manner. EPCs regularly work with cross-functional teams to define customer challenges, develop solutions, and implement them in daily operations.

Onsite Enterprise Program Coordinators will be integrated directly into the customer day-to-day operations and become part of the onsite team. They will provide additional value by being physically present and execute a broad range of customized duties defined in customer program agreements.

Qualifications

• Degree in scientific or technical field is preferred but not required.

• 1 -2 years experience at higher levels working in similar environment for advanced job levels.

• Basic knowledge of GxP/Compliant environments, guidelines, and requirements preferred.

• Strong customer service skills.

• Strong planning and organizational skills.

Desired Skills / Knowledge:

Experience and Qualities

• Experience in understanding and processing technical service quotations, purchase order, and invoices.

• Demonstrated ability to manage complex activity schedules (Planning, execution, issue resolution, closure).

• Demonstrated ability to manage large volumes of information at high level of detail.

PeopleSkills

• Strong interpersonal skills, able to build effective working relationships with customers and business partners.

• Effective communication skills, written and verbal.

• Experience in customer service role, managing technical services.

• Able to work in a highly cross functional environment.

Situational

• Adaptable, ability to quickly assess situations and determine reasonable course of action.

• Demonstrates strong focus on customer success.

• Solution oriented mindset.

Technical Experience

• Experience operating with/in laboratory settings is strong advantage.

• Experience working in SAP environment or equivalent.

• Proficient with basic Microsoft Office tools.