The Team: Team is responsible for providing high quality Technical Support across a wide suite of products within DVR business segment. The TechOps team works closely with a highly competent Client Services team and the core project teams to resolve client issues and improve the platform. Our work helps ensure that all products are provided a high-quality service and maintaining client satisfaction. The team is responsible for owning and maintaining our cloud hosted apps.
The Impact: The role is an extremely critical role to help affect positive client experience by virtue of maintaining high availability of business-critical services/applications.
What's in it for you: The role provides for successful candidate to have:
- Opportunity to interact and engage with senior technology and operations users
- Work on latest in technology like AWS, Terraform, Splunk, Grafana etc.
- Work in an environment which allows for complete ownership and scalability
- Exposure to learn about industry leading Equities products
Responsibilities: We are looking for a seasoned TechOps/app Support Engineer who has experience:
- The person would require delivering all aspects of production support for various applications along with some of 3rd party vendor products including incident resolution or proactive mitigation, change & problem management would ensure compliance to all agreed SLAs and requirements
- managing and maintaining cloud infrastructure
- performing a variety of tasks including coordinating all resources and stakeholders, planning and setting milestones, assigning responsibilities and monitoring, summarizing and communicating progress and status
- mentoring and developing junior members of the team
- ability to act as SME and ability to independently handle client issues and incident escalations
What We're Looking For:
someone with 2+ years of Application Support/TechOps experience with team management experience of over 3 years having below skills:
- Knowledge of cloud technologies like AWS, Containerization, CI/CD, GitHub/Gitlab, Cloud networking - Must
- Oracle, PL/SQL Query, Linux/Unix Shell Scripting (or Python), Java - Must
- Keen problem solver with analytical nature and excellent problem-solving skillset
- Open minded, flexible and willing to adapt to changing situations
- Be able to work flexible hours including some weekends and possibly public holidays to meet work demands and project deadlines
- Excellent communication skills, both written and verbal, in the English language with ability to represent complex technical issues/concepts to non-tech stakeholders
