Primary Roles & Responsibilities
- . The patching cabling between network equipment and client's network
- . The installation of power cables from equipment to power supply in rack/cabinet/closet
- . The installation, troubleshooting and de-installing IT equipment (Servers / Network / Storage / etc) Install/swap out devices (e.g., phone, computers, cables, boards, edge routers, switches and etc.)
- . Complete all hard and complex Move, Add Change (MAC) requests within the defined service levels
- . Act as interface between client's associates and management
- . Provide hardware break-fix services for network infrastructure
- . Perform onsite call-through, data, voice, website and security testing
- . Perform back-up testing to ensure all systems are connected to the client's network as directed
- . Support carrier testing of circuits
- . Assist with facilities efforts such as vendor co-ordination and vendor supervision - Power and uninterruptable power supply (UPS) restoral - Water problems, - Emergency cooling restoration, - Fire suppression exercises,restoration, and post fire events
- . Support inventory management activities - Receiving inventory, - Tagging of assets, - Tracking spares (crash kits), - Ordering inventory, - Updating inventory records, - Prepare and return damaged equipment
- . Act as an interface, as needed, between associates at the applicable location and centralized project / operations / MAC management
Requirements:
- . Must be proficient in utilizing technical tools such as BERT testers, cable testers, and fiber testers.
- . Requires experience in working in communications closets
- . Must be able to perform rack and stack activities
- . Must be able to safely lift heavy objects
- . Must understand cable patching processes and procedures in copper and fiber
- . Experience in either or both CommScope and Corning structured cables (copper and fiber)
- . Must have a basic knowledge of data communications networking.
- . Must be able to assist in troubleshooting issues
- . Must understand network terminology
- . Requires good interpersonal communications skills
- . Must be able to explain technical issues in a way the client will understand an issue
- . Must be able to interpret a client's issue in a way that will allow technician to facilitate a resolution
Education/Experience Requirements :
- . 5+ years of experience in Data Centre operations and environment
- . Must have a basic knowledge of local and wide area networking.
- . High school Diploma or equivalent required
EA License no: 96C4864
Reg No: R24122513 Nicole Chin Jia En
