Manage and support the development of student recruitment efforts in Singapore for the institute by identifying new ways to attract new customers in the future
RESPONSIBILITIES:
Student Recruitment Operations
- To work with the Senior Lead / Lead / Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To supervise and guide the team to ensure operational needs and goals of the department are met (e.g. operations roster, compliance to policies and processes).
- To provide timely training and coaching to team members on a regular basis so as to achieve a high standard of service to customers.
- To attend to customers enquiries via walk-ins, phone, email, live chat during peak periods.
- To supervise and guide the team to ensure that all leads obtained are followed up on a timely basis.
- To provide analysis of leads follow-up reports and suggest areas for improvement.
- Relay market knowledge: Monitor the state of the education market and competitor's performance, structure and share this knowledge with the team and the business
Leads Management
- Leverage data: Monitor key performance metrics on all steps of the sales conversion funnel and take action on this data, while constantly expanding and refining best practices.
Project Management
- To lead the Student Ambassadors (SA) Programme, and ensure the team is well managed and trained to support recruitment activities and events effectively
- To recruit and maintain a sizeable pool of SAs to support student recruitment and marketing strategies
- To develop and maintain training materials, conduct trainings for SAs to ensure they are well equipped to support their assigned functions
People Management
- To manage resources and work through staff to achieve results with clearly defined business objectives, processes and performance standard
- To provide advice and supervision to staff in the department
- To ensure compliance with HR policies and guidelines
Systems/Process
- Budget Process
- Finance System (FIN 2.0)
- Student Management System (SIMConnect)
- Student Application System (OAM)
- Procurement Process
- Sales Management System (Salesforce CRM)
- Weekly and Monthly Reporting Process
JOB REQUIREMENTS
Academic Education and Work Experience
- Bachelor degree with 5-8 years of relevant working experience, preferably in sales, marketing or customer service
- Experienced in Customer Service and Sales conversion processes
- Experienced in leading and training a small team
- Good understanding of the higher education industry in Singapore
- Results-oriented, driven, self-motivated and analytical
- Strong communication skills, including active listening, understanding and clear articulation
- May need to work on Saturday when required
Personal Attributes
- Well-developed diplomacy skills and ability to handle expansive and diverse customers
- Pleasant and patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive
