E-Commerce Manager

Company Overview
We are a premium beauty and wellness brand dedicated to providing exceptional aesthetic and holistic care experiences. We are expanding our digital footprint and looking for a commercially minded E-Commerce Manager to lead our online retail operations.

Role Summary
The E-Commerce Manager will take full ownership of our digital storefront, driving online sales, optimizing the customer journey, and managing digital product portfolios. You will be responsible for the P&L of the e-commerce channel, ensuring seamless integration between online product sales and offline wellness services.

Key Responsibilities

• Platform Management: Oversee the day-to-day operations of the brand's e-commerce platform, ensuring accurate product listings, pricing, inventory, and promotional updates.

• Sales & Strategy: Develop and execute promotional calendars, exclusive online launches, and bundling strategies to meet monthly and quarterly digital revenue targets.

• Customer Experience (UX/UI): Continuously analyze website metrics to optimize site navigation, checkout processes, and overall user experience to improve conversion rates.

• Digital Marketing Alignment: Collaborate with performance marketing and social media teams to drive targeted traffic to the e-commerce site through SEO, SEM, and social commerce integrations.

• Fulfillment & Logistics: Coordinate with warehouse and customer service teams to ensure efficient order processing, timely delivery, and excellent post-purchase support.

Requirements

• Bachelor's Degree in E-commerce, Marketing, Business, or equivalent.

• Minimum 3 years of hands-on e-commerce management experience, preferably within the beauty, personal care, or FMCG industries.

• Proficiency with major e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and web analytics tools (e.g., Google Analytics).

• Strong commercial acumen with a deep understanding of e-commerce KPIs (AOV, LTV, Conversion Rate, Cart Abandonment).

• Detail-oriented with strong organizational and cross-functional leadership skills.