E-Commerce Inventory Support
a. Inventory
- Conduct daily stock checks of products and report abnormal activities and findings to Inventory Planner, Senior Security Specialist and E-Commerce Manager.
- Coordinate and follow-up with order fulfilments with stakeholders to resolve inventory issues that require physical checking of stocks.
- Shall assist the Inventory Planner in validating count results of cycle counts/stock take (during and post)
- Maintain and update records that will be used as references for checking and validation of items
b. Master Data Maintenance
- Assist Inventory Planner with checking of items or price tag issues and reporting promptly to Merchandising Team
- Liaise with Retail Operations in printing of new price tags for items with correct price tags
E-Commerce Admin
- Process online orders including printing of packing list, delivery Order and receipt
- Distribute orders to packers and assist with pick and pack when required
- Liaison between CAG and frontline staff from goods order and goods delivery
- Track order fulfilment status
- Administrative duties such as filing of E-commerce documents
- Assist in E-commerce inventory management, which includes archiving of merchandise when is physical Out-of-stock
- Coordinating with relevant stakeholders to ensure e-commerce platform stock availability
Customer Care
- Handle online customers enquiries, feedbacks and reservations
- Maintain strong partner with Changi Customer Centre team & Fulfilment Centre
- Keep track (maintain and update) the E-commerce refund/exchange registry of E-Commerce Team
General
- Housekeeping duties to ensure compliance to WHS guidelines
- Picking and packing to support the fulfilment of on-line orders (if needed)
- Any other duties which may be assigned by the immediate supervisor/manager from time to time.
Requirements
- Higher NITEC or Diploma in Business Admin or Retail Management
- At least 1 year of relevant admin experience in retail or FMCG or E-commerce environment experience preferred
- Strong interpersonal skills with mature disposition
- Prior customer/client service experience is an advantage
- Ability to partner with multiple stakeholders
- Resourceful and maintains a positive attitude and focus on customer satisfaction in a fast-paced environment
- Knowledgeable in MS Office: MS Excel (ie. Pivot table, formulas) and MS Word
- Fluent in English and possesses good interpersonal / communication skills
- Able to touch liquor & tobacco items during course of work
- This role is based in Changi Airport Terminal 3
- Able to work rotating staggered working hours to support the 24/7 E-commerce platform amongst the 3 team members based on 5 work-days in a week (based on duty roster scheduled) :
- Work Hours A - 9am to 6pm
- Work hours B - 10 am to 7pm
- Work hours C - 11am to 8pm
- Work on PH (with Off-In-Lieu if required)
- Work on at least 1 weekend based on duty roster
