E-Commerce Executive

Job Summary

The Online Sales Executive is responsible for managing online sales channels, driving revenue growth, and ensuring smooth day-to-day e-commerce operations. This role includes handling product listings, promotions, customer enquiries, and order fulfillment coordination.

Key Responsibilities

Online Sales & Performance

• Manage and grow sales across online platforms (Shopee, Lazada, Tiktok, etc.)

• Monitor daily sales performance and take actions to improve conversion

• Plan and execute promotions, campaigns, and pricing strategies

Product & Listing Management

• Upload and maintain product listings (descriptions, images, pricing)

• Ensure accuracy of product information and stock availability

Order Fulfillment

• Process orders and coordinate with warehouse/logistics for timely delivery

• Monitor shipment status and resolve delivery issues

Customer Service

• Respond to customer enquiries via chat/email platforms

• Handle complaints, returns, and feedback professionally

Coordination & Reporting

• Work with marketing team on campaigns and promotions

• Prepare basic sales reports and performance tracking

• Coordinate with suppliers for stock and product updates

Requirements

• Diploma/Degree in Business, Marketing, or related field

• 2-3 years of e-commerce or online sales experience

• Familiar with Shopee, Lazada, Tiktok or similar platforms

• Basic Excel and reporting skills

• Strong communication and problem-solving skills

Preferred Skills

• Experience with online ads (Shopee Ads, Lazada Sponsored Ads)

• Sales-driven mindset with analytical thinking

• Ability to multitask in a fast-paced environment

Working Location : 52 Tanjong Penjuru , S(609034)

Working Hours :
9am-6pm (Monday - Friday)
8am-12noon (Saturday)