Director, Talent Acquisition Solutions and Technology

The Global HR Employee Experience Design team is all about creating experiences employees love and is focused on understanding the needs of its colleagues and providing solutions that simplify the complex to make lives easier. By enabling personalized, curated experiences in the moments that matter, we help make every day better.

Reporting to the VP of Global HR Employee Experience Design, as the Director, Talent Acquisition Solutions and Technology you play a critical role in driving positive change and innovative HR technology solutions focused on modernizing and curating innovative and personalized experiences for our employees.

In this role you will work with the team that leads the development and enhancement of Manulife's global suite of HR tools – including Workday, Salesforce, Compass, and EdCast to name a few. As a trusted partner to our HR CoEs, you will support HR Transformation technology projects including the support and optimization of our Human Resource Management System and Learning technologies.

You will inform and execute against the technology strategy through the analysis, interpretation, and translation of requirements into action. Working with the Global Experience Solutions Consultants, you will collect and document requirements, plan, and coordinate testing, and support all change management and implementation activities. You will be accountable for driving human centered design practices by leading design sessions with assigned HR CoE leads.

What motivates you

• You obsess about opportunities to improve the employee experience, advocating for both users and the technology that enables them to do their best
• You thrive when collaborating and building partnerships with key internal and external stakeholders
• You are passionate about technology and thrive in environments where you are encouraged to think art of the possible and designing solutions with the employee experience in mind.
• You share your humanity in an open and inclusive environment that celebrates diverse opinions

We are looking for someone who can:

• Usher and help drive our HR technology and process transformation initiatives, globally
• Provide recommendations for improving HR processes and systems that complement and support business goals
• Participate in our internal HR tech council and transformation committee, ensuring adoption of all internal governance and risk processes.
• Facilitate requirements collection and review with participating stakeholders and subject matter experts.
• Apply design thinking and human centered design practices and principles when designing colleague experiences.
• Inform transformation and change management efforts
• Work with global project and stakeholder groups across different time zones while maintaining positive relationships with colleagues across HR CoE partners.
• Supports the CoE in procurement practices including vendor management/compliance, contract renewals, and RFPs.
• Ensure adherence to quality standards and HR data privacy policy.

What we are looking for:

Education

• 7+ years of Talent Acquisition and or HR Generalist experience and or business transformation projects - strategy and/or deployment supporting global, large scale initiatives
• Bachelor's Degree, ideally in an HR or IT discipline
• Deep knowledge of enterprise-wide HR Technology optimization and or deployments in the space of Talent Acquisition, Talent Management, Learning and/or Core HR.
• Human centered design certification an asset
• CHRP/CHRL or PMP Certification an asset.

Skills and Qualification

• Proven experience redesigning processes using Human Centered and/or LEAN design principles
• Strong understanding of HRIS, Learning and Recruiting cloud technologies (ie Workday, EdCast, Cornerstone)Ability to lead client from discovery through execution with demonstrated ability to influence and consult (providing options with pros, cons and risks) on key decisions during project delivery
  Proven team player and consensus builder
  Strong communication skills (both written and verbal), including ability to deliver compelling client presentations
  Strong analytical and problem-solving skills. Proven ability to exercise flexibility and judgment in assessing business risks and issues in a dynamic environment.
• Experience producing project documentation (e.g., project plans, project charters, communications plans, deployment plans)
• Ability to collaborate with multiple clients simultaneously, work with remote teams, think creatively, manage own time and take initiative to drive projects

What can we offer you

• A competitive salary and benefits packages
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills
• A focus on growing your career path with us
• Flexible work policies and strong work-life balance
• Professional development and leadership opportunities

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.