A leading financial services organisation is seeking a Director, Customer Propositions & Strategic Partnerships to drive enterprise-wide proposition strategy and ecosystem-led growth across multiple markets.
This is a high-impact leadership role at the intersection of product innovation, customer strategy, and commercial partnerships, with a mandate to shape integrated offerings and unlock new growth channels through strategic collaboration.
The Opportunity
You will lead the design and execution of a unified Customer Value Proposition (CVP) across a diversified portfolio.
You will play a critical role in transforming how products are positioned, packaged, and distributed—bringing together multiple business lines into cohesive, customer-centric solutions while building a scalable ecosystem of strategic partners.
Key Responsibilities
1. Enterprise Proposition Strategy
- Define and drive a holistic, multi-line proposition strategy, integrating offerings into seamless, needs-based customer solutions
- Leverage customer insights, market intelligence, and data analytics to shape differentiated and commercially viable propositions
- Own portfolio performance, including business planning, forecasting, and optimisation of revenue and profitability outcomes
- Champion innovation by embedding customer-centric design principles across the product lifecycle
2. Ecosystem & Strategic Partnerships
- Identify and establish high-impact partnerships across digital platforms, distribution channels, and non-traditional ecosystems
- Lead end-to-end partnership lifecycle—from origination and negotiation to execution and scaling
- Develop and execute go-to-market strategies with partners to drive customer acquisition and revenue growth
- Build long-term, mutually beneficial relationships with key external stakeholders
3. Customer Segmentation & Experience Strategy
- Define and prioritise target customer segments, developing tailored value propositions and differentiated experience journeys
- Drive cross-sell and upsell strategies aligned to customer lifecycle needs to maximise lifetime value
- Partner with internal teams to ensure seamless execution of customer journeys across channels and touchpoints
Experience & Leadership
- 15 years of experience in strategy consulting, financial services, or a high-growth corporate environment
- Proven track record of translating strategy into execution, delivering measurable business impact in complex, matrix organisations
- Strong experience in stakeholder management, with the ability to influence senior leadership and external partners
- Prior exposure to building or scaling partnership ecosystems or customer propositions is highly advantageous
Capabilities
- Strong commercial acumen with the ability to balance customer value and business performance
- Advanced analytical skills, with experience leveraging data to inform strategic decisions
- Excellent communication and storytelling skills, able to engage both technical and non-technical audiences
- Demonstrated leadership capability, with experience building and leading high-performing, cross-functional teams
If you're keen to explore, feel free to reach out directly or message me for a confidential discussion.
