Digital Yield Management, Assistant Manager / Manager / Senior Manager

Roles & Responsibilities

- Support CRM solution optimization by analysing Sales/Service Cloud performance, identifying improvement opportunities, and enabling global sales operations and pipeline visibility.

- Collaborate with cross-functional stakeholders (Trade, Marketing, Sales, Customer Support, and Development teams) to gather requirements and align outcomes with business strategy.

- Enhance user experience by analysing UX/UI of CRM platforms and recommending improvements to usability and efficiency.

- Contribute to customer experience strategy through digital solutions to improve quotation, contract processing cycles, and customer response speed.

- Support digital journey management, CRM data analysis, and marketing process improvements to strengthen lead and opportunity management.

- Participate in platform testing, including User Acceptance Testing (UAT), defect tracking, and system enhancement validation.

- Provide ad-hoc digital transformation and operational support as required.

Job Requirements

• Bachelor's degree in Business, Information Systems, Marketing, or a related field.

• Strong communication and interpersonal skills to work effectively in a global, cross-functional environment.

• Experience in CRM systems (Salesforce preferred).

• Data handling skills in tools such as OPUS, Cognos, or Looker are advantageous.

• Knowledge of Google Analytics and experience working with contract, pricing, or revenue data is preferred.

• At least 3 years of experience in the shipping industry, preferably in commercial functions such as Trade, Marketing, or Yield Management.

• Experience in business process optimization or BPM methodologies is an advantage.