SHRI is seeking a committed and organised Membership & Events professional to strengthen the Communications, Events and Membership (CEM) function. This role is central to building a vibrant member community, delivering meaningful engagement, and ensuring smooth execution of SHRI's events and programmes.
Role Overview
As a Senior Executive / Assistant Manager, you will support and drive the delivery of SHRI's membership and events initiatives, ensuring high-quality execution, meaningful member engagement, and smooth operations across programmes. You will work closely with internal teams and stakeholders to strengthen the member journey and contribute to the growth of SHRI's community and influence. This role offers opportunities for growth into broader leadership or managerial responsibilities, depending on performance and organisational needs.
Responsibilities
Membership
- Manage day-to-day membership administrative tasks, including processing new applications, renewal workflows, and updating member records and finance follow-ups.
- Support membership recruitment and retention initiatives, including outreach campaigns and engagement activities.
- Coordinate the end-to-end member journey, from enquiry and onboarding to renewal and ongoing engagement
- Analyse data to track recruitment, retention and engagement, and prepare monthly reports for management and Council.
- Execute and enhance member touchpoints across individuals, corporates, professionals and students.
- Serve as a key point of contact for member enquiries, feedback, and service follow-ups.
- Maintain accurate and up-to-date membership records, data migration, and documentation in the CRM or membership system.
Events
- Plan, coordinate, and execute member-focused events such as networking sessions, seminars, and community engagement programmes.
- Support the planning and on-ground execution of major / signature SHRI events, including vendor coordination, logistics, registration, and post-event follow-ups.
- Liaise with vendors, partners, and internal stakeholders to ensure smooth event delivery and positive participant experience.
- Track event participation, feedback, and outcomes to support continuous improvement.
Governance, Reporting & Coordination
- Coordinate Council meetings, Annual General Meetings (AGM), including the preparation of presentation slides, logistics, and accurate minute-taking.
- Ensure that all membership processes remain compliant with internal policies and constitutional requirements.
- Act as liaison between members, partners, vendors and internal teams to ensure a seamless membership experience.
- Work closely with the Marcoms team to support membership EDMs, campaigns, and outreach materials.
- Prepare regular membership and engagement reports and summaries for internal stakeholders.
- Analyse membership and event data to support reporting, insights, and recommendations.
- Support cross-functional collaboration across Communications, Events, and Membership teams to ensure alignment and consistency.
Requirements
- 3-6 years of relevant experience in membership management, events management, associations, or related roles.
- Strong interpersonal and communication skills, with a service-oriented mindset.
- Resilient, positive-minded and a good team player with a strong desire to learn and grow with the organisation.
- Highly organised, detail-oriented, good time-management skills, and able to manage multiple priorities independently.
- Ability to troubleshoot, think on your feet and make sound decisions
- Comfortable working with CRM systems, membership databases, and Microsoft Office tools.
- Ability to blend into a dynamic environment seamlessly
- Able to analyse data and support reporting for management decision-making.
- Experience in associations, professional bodies, HR communities, or training environments is an advantage.
